Help

Please check the FAQ below for answers to your questions. If that doesn’t help, send an email.

Using This Site

What payment methods do you accept?

We accept Visa, Master Card, American Express, Discover and PayPal transfers. Transactions are processed through PayPal and are secure and encrypted.

Is checkout secure?

Absolutely. Transactions are processed through PayPal and are secure and encrypted.

Do you use Cookies?

Our cart system uses Cookies. You must have your Browser set to accept Cookies or the shopping cart will not function. You can adjust your Browser’s settings by going to the ‘Tools’ menu and selecting ‘Internet Options’ if you are using Windows. On the Mac, go to the ‘Edit’ menu and select ‘Preferences’. Select ‘Privacy’ in Windows or ‘Cookies’ on the Mac and set to accept cookies. We do not use Cookies to obtain information about you other than is needed to complete your transaction.

Which browsers do you support?

We support the latest versions of Firefox, Safari, Chrome, Opera and Microsoft Internet Explorer on Windows platforms. On the Macintosh we support Firefox, Safari, Chrome and Opera. We recommend Firefox on both Windows and Macintosh.

How do I get my invoice?

You will receive an email containing your invoice when checkout is complete. You will also receive a receipt directly from PayPal, since the purchase was transacted there.

Online Courses

Do Online Courses require a plugin or any additional software?

No additional software is required, however, this site utilizes HTML 5 video playing MP4 video files embedded in our pages. All current browsers now support HTML 5 video. If you are having problems, please update your browser. We recommend Firefox for the best viewing experience.

How do Online Courses work?

Immediately after checkout, you will receive an email with access information to the Course streaming/download page. If you do not see the email in your inbox, check your spam folder. Click the link in the body of the email to complete your registration process. We recommend the latest versions of Firefox, Safari or Chrome as the best browsers to use for viewing and downloading.

What’s included in Online Courses?

You get a number of playback options, including a Streaming Player for online viewing that includes Full Screen, iPad 2+ / iPhone 4+ playback, download links to the Lesson video clips and the Follow Along Image Files to use working along with the Lessons.

How do I access my Online Courses?

First, log in to your ‘Account’ from the top navigation menu. Select ‘Playlist’, which is a full list of available Online Courses. Find yours and click the title link. If you purchased that course you will be directed to the streaming/download page. If you haven’t purchased yet, you will be asked to join and directed to the ‘Shop’ page to make your purchase.

What about video playback?

This site utilizes HTML 5 video playing MP4 video files embedded in our pages. All current browsers support HTML 5 video, however, the look and functionality can be different from browser to browser. We recommend Firefox for the best viewing experience. Alternately, you may wish to download the MP4 video files to your device and play them back in video player applications such as Quicktime or Windows Media Player.

Can I download the lesson videos?

Yes, you may download the lesson MP4 zipped video files to your computer using the links provided on the streaming page.

What about ‘Follow Along’ Image Files?

Follow Along Image Files are the images used in the Lesson videos. They are included so you can follow along at your own pace. DNG, PSD and JPG are the most common file types. They may be named anything and may be placed anywhere you like. They are copyright protected and are for your personal educational use only and may not be distributed in any way.

What about ZIP Files?

ZIP or zipped files are compressed files and folders, which reduces file size and encapsulates the files into 1 web-friendly file for transport. Once you have downloaded the ZIP files, use a ZIP Utility Application to expand them. If you don’t have one, you may download the FREE Stuffit Expander and install it on your computer.

Jane Conner-ziser

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